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Is GetGlue in the Middle of a Customer Service Meltdown?
And if they are – do they even know it? Since Friday afternoon, I have received 108 notification emails from the social networking site for TV fans (it works by allowing users “check in” to shows...
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What If You Fired Your 8 Million Most Influential Users?
What if you were running a big web business and you fired your 8 million most influential users? Would that be a smart thing to do? Would your shareholders be happy? Would your board be happy? What...
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Social Media is Really Tough in China. At Least There is Quora.
SaaStr is in Shanghai for the month of July. While I have internet access and an iPad … it’s tough to stay connected with the domestic SaaStr audience. Why? Well, first almost everything is blocked:...
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pretzel logic: l’acte deux
Five years ago I started this blog because I felt really strongly about an ill conceived contention in a blog post about the promise of RSS. Hours before I read that post, I had no intention or desire...
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Who Spiked the Enterprise Activity Stream?
As someone who leads products and even before I did, I’ve never understood the obsession with feeds and activity streams in the context of enterprise social software applications or for that matter,...
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Twitter’s Problems
Twitter is having a bad day. They did put up some good numbers, indicating real progress on their revenue management, which is just another way of saying they are now a successful ad platform. Great,...
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What else can you buy for $16 billion?
A billion dollars isn’t what it used to be but it’s still substantial. You might wonder, as I did, what else in the world might be worth $16 billion the sum Facebook will pay (unless it pays $19...
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Tap Into Your Company’s Power of Digital Positivity
While I don’t support the use of covert methods to conduct employee or consumer research, I think the mass flip-out over Facebook’s recent experiment to dive deeper into the heads of its users...
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Most Marketing Advice Tells Us How to Market to Marketers
Think about it–the experts out there writing marketing advice as part of their content marketing strategies are all selling something. They’re either selling software, consulting, or some other...
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Twitter — from friendly village to noisy megalopolis
That selfie from the Oscars that got retweeted more that 3 million times! A few things struck me today about Twitter and about one aspect of a World gone social. I subscribe to a great service called...
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Channel Adoption and Usage Study in Customer Service: Third Year
As I promised last year, I conducted the third run of the channel adoption and usage study (focused on customer service) that my friends at KANA, a Verint Company, continue to generously sponsor....
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What Can a Poor Dumb Engineer Do That Most Marketers Can’t?
This is a tale of bootstrapping and bucking the conventional wisdom. This is a tale of applying an Engineer’s overly top down facts sifted through logic lens to what is traditionally a touchy feely...
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Why Facebook entering the world of work is an advertising goldmine....
So, Ingrid Lunden at TechCrunch announced that Facebook has finally entered the world of work. As far as the consumer market goes, think about it. Facebook is worth 212 billion dollars by having a...
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Recording versus Experiencing
Experiencing versus record keeping – it can’t be a new concept. Are we currently equipped to do both at the same time? Some would argue that continuous recording of life events gets in the way of the...
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How we can create open standards for social business
Open standards have long been a major boon to information technology users because of the many benefits they confer: Interchangability, economies of scale, interoperability, efficiency, open markets,...
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Facebook WhatsApp Red Ocean, Google Nest Blue Ocean
I come here to bury the WhatsApp conversation not to praise it. The Noble Om hath told you Zuck was ambitious. And grievously he is paying for it. Yes, $19 billion dollars. Yes, half a billion people...
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CeBIT 2014: The Next Phase Of Social Collaboration
We are at a critical point in the evolution of enterprise software and enterprise computing in general. I make that distinction because when we say software, we tend to think transactional software...
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The Social Kerfuffle: What is an Employee?
Who owns the behavior of an employee on the social networks? In a world where we have all gone BYOD, and I would posit – gone BYOS (Bring your own “Social Network”) – who owns what? And who is...
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Equinix rolls out 1MW fuel cell for Silicon Valley data center
Equinix is powering one of its Silicon Valley data centers with a 1MW Bloom Energy fuel cell As we have pointed out here many times, the main cloud providers (particularly Amazon and IBM) are doing a...
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News Analysis: Tech Vendors Takes On #Coronavirus
Big Tech Steps Up To Support The “War” Effort Over the past two-weeks, the tech community has sought different ways to assist with the battle against Covid-19. Efforts range from free usage of...
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